We have a 65-day return policy, which means you have 65 days after receiving your item to request a return.
To be eligible for a return or exchange, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a request for return, please visit our returns and exchanges page at https://lbskate.com/apps/ecoreturns.
If your return request is approved, we will provide a return shipping label via email. We charge a flat rate shipping fee of $9 for returns and exchanges that will be reflected in the total refund amount. However, if we mistakenly send an incorrect item, we will happily cover the cost of the return shipping.
We are unable to create international return shipping labels. So, if your order was sent internationally, you will have to cover the shipping cost to send it back for a return.
Items sent back to us without an approved return request will not be accepted.
Please be aware of the description of the item. Color options may vary on product, and returns may not be accepted based on color discrepancy.
You can always contact us for any return question at info@lbskate.com.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Unfortunately, we cannot accept returns on sale items, promo items, exclusive products, or gift cards.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.